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Hosting Location
 The hosting centre is a
privately owned facility set in 1.8 acres of land and houses both our
operations staff and hosting services to support the quality service
offering.
be mirrored across different locations, even different continents, if
appropriate. Just leave it to us. We can ensure you have a truly 24/7 presence
which is protected and maintained by us.
We are a distinctly technical company throughout. The local team has a broad
base in understanding the technical business requirements to effectively solve
problems and develop solutions on behalf of our customers. The fully managed
network extends redundantly from London and spans globally though strategic
relationships with national and international carriers.
The facility lies in custom designed premises and originally built in 1997 split
over two data floors. A 2nd data centre, on the same site opened mid 2008 and
provides an additional 10,000 square feet as 500 foot prints. This 2nd building is
one of the very few Tier 4 N+N facilities in the UK.
Physical site access control, CCTV and internal proximity locking systems
combine with a documented and logged access control procedures to protect the
facility and customer equipment. This ensures that should an installation need to
be included within a security certification programme, the facility supports some
of the key requirements.
The data floor environment is monitored and maintained by redundant cooling
circuits, and power supplied to the customer racks is backed up via a combination
of battery based UPS units and diesel generators with over 86 hours of fuel
maintained on-site at all times.
Find out about our hosting options here or our Cloud
options here
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Quality connectivity
The network spans from multiple points in London. With data travelling over
multiple telecoms carriers, diversely routed, terminating in multiple locations
therefore our customers can be assured of the highest level of service.
Network services include Internet IP, Ethernet private line into other
geographic locations, and full or partial BGP based transit. All delivered over a
resilient MPLS backbone.
    
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Power
The site is connected via two 11,000 Volt (11kV) connections to the power distribution grid, each
being fed from a different sub-station. This utility supply is protected by two backup diesel
generators configured as N+1, with the new facility configures as N+N followed by an array of
battery based UPS systems. This arrangement helps to protect against disruption to the hosting
service.
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Environmental control
Each data
floor is arranged with sufficient cooling to retain a sensible hosting environment, even in the
event of a partial failure of the system. The environment is carefully monitored 24 hours per day
with a grid of temperature sensors deployed around the populated racking area, reporting back to
the operations centre. |
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Security
We recognise that the security of your systems is crucial, including the
hardware and it's ability to operate. The facility has been designed with careful attention to the
exterior land, controlled access ways and heavy CCTV coverage which is digitally recorded and
retained for up to 90 days.
Access into the data floor is restricted to our customers hosting full
racks, and is only granted if we have received advance notice in line with the site's formal
documented access policy. Access to and within the building is through magnetically locked doors,
protected by proximity card authentication.
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Floor Space
The facility has two data floors each 2,000 square feet with raised floors up to 300mm
for cable distribution.
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Managed Bandwidth &
Network
Quality, stability and redundancy are the core principles to the design. The network has been
developed and implemented using a combination of traditional and leading edge technology, providing
for the very best quality of service.
In addition to this location, provision of network bandwidth into the
major “telehotels” in the London Docklands area is also available. Ethernet Private Line
interconnects (EPL’s) can be provided between most London facilities for back-end
networks
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Connectivity
Unlike bandwidth “neutral”
data centres, managed bandwidth is a core element to the service provided and added to this we are
a member of the London Internet eXchange (LINX), the largest and most successful Internet exchange
point in Europe. The network is further complemented by connections from a number of major
international providers.
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Technical support
We
have a technical team with wide-ranging skills set. Assistance can be offered to most software and
hardware platforms, firewalls and network hardware.
We operate a 24x7 support service for urgent technical faults. Access is
via a telephone number that will directly contact a member of our support team, not a call handler.
In instances where a fault is unable to be resolved by the on-call engineer, an internal escalation
process will be initiated. The engineer can also grant access to the facility, staff listed on the
Control Panel, and third party support engineers (for example hardware maintenance, Telco
operators).
Non-urgent technical issues can be submitted for resolution via e-mail,
which will be injected into our ticket system. All queries, issues and faults are logged and
managed via an automated ticket system that assigns a unique identification number for
traceability.
Support is split into 2 types
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INFRASTRUCTURE MANAGEMENT
covering items such as
- Network hardware event logs
- Intrusion Detection/Security reports
- Network hardware firmware version and upgrade
planning
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GENERAL
SUPPORT covering items such us
- Email or telephone support,
- Tape rotation (per change) in working hours
– scheduled service available
- Remote hands service, ½ hour block (working
hours)
- Remote hands service, ½ hour block (out of
working hours)
- Emergency out-of-hours access call-out
systems. This arrangement helps to protect against
disruption to the hosting service.
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Design
