Support Centre

Having trouble with your email? This is where we will assist you in configuring your PC to collect from any email account provided by Online IT.

Please choose the email client you have from the choices below

Outlook Express 6

Outlook 2003

Outlook 2007

Blackberry

IPhone

IPhone2 ActiveSynch

Outlook Express 6.

In Microsoft Outlook Express, select Tools > Accounts. 

On the Internet Accounts window, click the Mail tab, and then click Add.

On the Internet Connect Wizard, in the Display name field, type your full name and click Next.

In the E-mail address field, type your email address and click Next.

On the E-mail Server Names window, from the My incoming mail server is a list, select POP3.

In the Incoming mail (POP3, IMAP or HTTP) server field, enter pop.yourdomainname 

In the Outgoing mail (SMTP) server field, type smtpout.secureserver.net, and then click Next. 

In the Account name and Password fields, type your email address and password, and then click Next.

Click Finish. 

On the Internet Accounts wizard, select the mail account you just created and click Properties. 

In the Properties window, click the Servers tab.

Select My server requires authentication.

Click the Advanced tab.

In the Outgoing mail (SMTP) field, change the port number to 80, and then click OK.

Outlook 2003

Setting Up Microsoft Outlook 2003 with Your Email Account

1. In Microsoft Outlook, from the Tools menu, select E-mail Accounts.

2. In the E-mail Accounts wizard, select Add a new e-mail account, and then click Next.

3. On the Server Type page, select POP3, and then click Next.

4. On the Internet E-mail Settings (POP3) page, enter your information as follows.

1. Your Name

   Enter your first and last name.

   E-mail Address

   Enter your e-mail address.

   User Name

   Enter your e-mail address, again.

   Password

   Enter the password you set up for your e-mail account.

   Incoming mail server (POP3)

   Enter pop.yourdomainame for your incoming mail server.

   Outgoing mail server (SMTP)

   Enter smtpout.secureserver.net for your outgoing mail server.

    

Click More Settings.

5. In the Internet E-Mail Settings window, on the Outgoing Server tab

6. select My outgoing server (SMTP) requires authentication.

7. Select Use same settings as my incoming mail server, unless you changed the user name and password in the SMTP relay section of your Manage Email Accounts page, then, select Log on using and enter the user name and password.

8. On the Advanced tab, change the Server Port Number for Outgoing server (SMTP), to 80 or 3535.

9. Click OK,

  10. click Next,

11. click Finish.

Outlook 2007

Setting Up Your Email in Microsoft Outlook 2007

 1. Start Microsoft Outlook 2007. When the Startup Wizard displays, click Next.

2. On the Account Configuration page, select Yes to indicate you want to configure an email account, and then click Next.

3. On the Auto Account Setup page, enter the following:

Your Name
Enter your first and last name.

E-mail Address
Enter your email address.

Password
Enter the password you created for your email account.

Retype Password
Enter your password again.

 4. At the bottom of the page, select Manually configure server settings or additional server types, and then click Next.

5. On the Choose E-mail Service page, select Internet E-mail, and then click Next.

6. On the Internet E-mail Settings page, enter your email account information as follows:

Your Name
Enter your first and last name.

E-mail Address
Enter your email address.

Account Type
Select POP3.

 

Incoming mail server
Type pop.yourdomainname for your incoming mail server.

 

Outgoing mail server (SMTP)
Type smtpout.secureserver.net for your outgoing mail server.

 

User Name
Enter your email address again.

 

Password
Enter the password you created for your email account.

7. Select the Remember Password checkbox, and then click More Settings.

8. In the Internet E-mail Settings window, go to the Outgoing Server tab. Check My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.

9. Go to the Advanced tab. Verify that you have 110 for your incoming server (POP3) and 80 for your outgoing server (SMTP), and then click OK.

10. Click Test Account Settings. Microsoft will send itself a message to test your incoming and outgoing capabilities. Once this is complete, click Next

11. Click Finish.

Blackberry

To integrate a Blackberry account with your email

1. From an Internet browser, log on to your Blackberry account.
2. Click Set up Blackberry Internet Email.
3. Under Services, click E-mail Accounts.
4. Click Set Up Account.
5. Enter your full email address (for example, name@coolexample.com), then enter and confirm your password. Click Next 
6. • If the integration fails, you may receive the error "We were unable to configure this email account. Please tell us how you access your e-mail by selecting an option below." This indicates that the integration may have failed because you typed the wrong account information. If this is the case, repeat steps 1 to 4.
   • If the integration is not complete because additional information is missing, proceed to the next steps to make certain all information is entered.
7. Click Next.
8. Under Internet Service Provider E-mail (POP/IMAP), select I use Microsoft Outlook or Outlook Express.

9. NOTE: You may also select "I can access my mailbox using a Web browser (Outlook Web Access)", or "I always use Microsoft Outlook to access my mailbox" under Microsoft Outlook/Exchange or "I can access my mailbox using a Web browser (iNotes)" or "I always use Lotus Notes to access my mailbox" under Lotus Notes/ Domino.

10. Click Next.
11. Click Submit.
12. Verify your email address, user name, and password.
13. Specify whether to Leave messages on mail server or Utilize SSL.
14. Click Submit.

IPhone

 Configuring Apple Iphone to connect to Exchange using IMAPI
 
 First things first - The IPhone is 100% compatible with MS-Exchage server, but there are some setting the exchange server needs in order to make it work.

1 - Make sure that Outlook Web Access is enabled
2 - Also IMAP in exchange must be enabled too.
3 - also RPC over http must be enabled too.

Iphone does not need the Exchange Certificate in order to authenticate. This is a big advantage over the other phones like Blackberry., etc.

Now to the Phone

1 - press the mail icon
2 - press in Others
3 - select the exchange button
4 - Type your name and last name
5 - type your email address
6 - In the incoming server depending on how your outlook in your
  working area is setup
  a- if you use outlook web access your must be
  exchange.domain.com
  b - if not you must use the address used for rpc over http

** make sure not to use http or https this will cause an error in the iphone

7 - type your user name for you exchange account
8 - type your password
9 - At the smtp box you must use the exact name for your incoming
  server
10- leave the user and password blank
 
   
IPhone 2 ActiveSynch

  iPhone 2.0 software: Exchange ActiveSync Account Quick Setup Guide

Products Affected: iPhone, iPod touch, iPhone 3G

1.To add an Exchange account to your iPhone or iPod touch, tap Settings, then Mail, Contacts, Calendars, then Add Account, then Microsoft Exchange. Note, you can configure only one Exchange account per device..

2.On the next screen, enter your complete email address, username, password, and a description (which may be anything you like). The username field usually requires the Exchange domain name and your user login name, separated by a backslash (\). Ask your Exchange server administrator if you are unsure of the domain name. If you are unable to view your folder list, or unable to send or receive email, edit the username and delete the domain name and backslash.

3.Your iPhone (or iPod touch) will now try to locate your Exchange server using Microsoft's Autodiscovery service. If the server cannot be located, the screen below is shown. Enter your front-end Exchange server's complete address in the Server field. Contact your Exchange server administrator if you are unsure of the address.

 Your iPhone or iPod touch will try to create a secure (SSL) connection to your Exchange server. If it cannot do this, it will try a non-SSL connection. To override the SSL setting, go into Settings, then Mail, Contacts, Calendars, select your Exchange account, tap Account Info, then toggle the Use SSL slider.

After successfully making a connection to the Exchange server, you may be prompted to change your device passcode to match whatever policies may have been set on your server.

4.Choose which type(s) of data you would like to synchronize: Mail, Contacts, and Calendars. Note that by default, only 3 days' worth of email is synchronized. To synchronize more, go into Settings, then Mail, Contacts, Calendars, select your Exchange account, and tap on Mail days to sync.

Note that after configuring an Exchange ActiveSync account, all existing contact and calendar information on the iPhone or iPod touch is overwritten. Additionally, iTunes no longer synchs contacts and calendars with your desktop computer. You can still sync your iPhone or iPod touch wirelessly with MobileMe services.

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